Return Policy

Not happy with a belt? Send it back. We offer a 100% Satisfaction Guarantee with no restocking fee — here is exactly how it works.

1. We offer a 100% Satisfaction Guarantee — if for any reason you are not satisfied, please return for a refund of the product. The return must have the original order number or packing slip supplied with the return package. For full credit, returns must be received within 45 days of the original ship date. A return can be initiated here. Purchasers that opted in for checkout+ will have free return shipping. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged. 

1. ExchangesIf you would rather exchange a belt than be refunded, contact sales@vbeltguys.com or call 800-213-9715 before sending anything back, so we can confirm the replacement part and reserve it. Exchanges follow the same conditions as returns: the belt must be in new and unused condition and received within 45 days of the original ship date. Shipping charges on an exchange are the customer’s responsibility unless the exchange is needed because of an error on our part. Exchanges can also be initiated here.
2. Products being returned must be in new and unused condition. We cannot accept returns if the product is dirty.
3. All products being returned must have been originally purchased through V-Belt Guys.
4. The refund will be credited to the payment method used when the order was placed.
5. Customers are responsible for paying all shipping charges inbound and outbound. If a return label is requested, we will deduct the cost of return shipping from the refund amount. If you would like to purchase a return label, please contact sales@vbeltguys.com.
6. When shipping is refunded — and when it is notShipping charges are not refunded. That includes orders delayed by the carrier in transit, and any expedited service that does not arrive when expected. The one exception is a mistake on our part — if we sent the wrong item, missed part of your order, or otherwise got it wrong, the choice is yours:
   • We correct the error and reship at our expense, or
   • You cancel the order and we refund the product and the shipping.
7. V-Belt Guys does not have a restock fee when products are returned.
8. Any shortages or any errors must be reported within 14 days of the delivery date. Anything over 14 days from the delivery date will not be granted. No exceptions. Please inspect package(s) when delivered. Please contact sales@vbeltguys.com if you are missing items or have received the incorrect item.

Orders that are received back to our location for any reason will have the following options available.

1. Reship the package for the reship fee of $6.99 for the Flat Rate Shipping for customers that opted out of checkout+. The shipping address will need to be verified and updated before the reship.
2. May receive a refund on the product order. A refund will not be issued on the shipping.
   

For orders that are lost, stolen, or damaged in transit.

1. You can start a carrier shipping claim here.
2. If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
   
3. If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
4. Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Last updated 29 September 2026.